Home > About ShropDoc

About ShropDoc

Our Mission Statement is :-

'To care for and treat the patient in the right place without any unnecessary delay or discomfort by a responsible and empowered workforce'

Shropdoc provides services to 600,000 patients in Shropshire, Telford and Wrekin and Powys. We deal with over 200,000 calls and over 50,000 patients per year.

Shropdoc is a not-for-profit company established in 1996. We currently have over 300 GP members ,all of whom work in local general practice. We do not use agency doctors. We are a local employer of over 200 staff including nurses, drivers, call handlers and receptionists.

Shropdoc provides urgent medical services for patients when their GP surgery is closed and whose needs cannot safely wait until the surgery is next open, i.e. each weekday evening until the following morning and from Friday evenings until Monday morning or the next working day following a Bank Holiday.

Shropdoc also provides a range of other services such as :-

Education and Training.

Single point of access to health professionals for urgent care.

Physiotherapy telephone advice for patients.

Out of hours medical services to HM Prisons and MOD facilities.

For companies requiring more information about Shropdoc and our range of services please contact enquiries@shropdoc.nhs.uk

If you need out of hours medical attention, for patients resident in Wales and/or registered with a Welsh GP: call 08444 06 88 88.
For patients resident in England and/or registered with an English GP: call 111

For medical emergencies call 999

Useful Links

Find your medical practice

Find a Pharmacy England | Wales

Pin Point for Health For more information and support on quitting smoking call
0844 4069 923

Help the Hospices Shropdoc's
charity of the year

Testimonials

"I had to call Shropdoc for my elderly neighbour last night, and what a great service! From initial call to triage through to visit from the Doctor, it was smooth and professional throughout and the whole episode took less than an hour amazing!"

"The doctor was very nice, very reassuring - could not fault him."

"My mother had a terminal illness and the service provided by Shropdoc was excellent and helped us immensely at the end of her life."

"This is the first time I have used Shropdoc and I was very impressed, firstly with the initial response and information gathering and then by the sister’s approach to me. Very professional, empathetic, giving confidence and good advice. Skillful questioning in a non-patronising way."

"People are all too keen to find ways to be critical and are quick to take that path. On the other hand, giving out bouquets seems these days to be a sign of weakness. Shropdoc, however, you’ve got one from me – well done and may you prosper"

"Thank you to Shropdoc for the service provided yesterday – both the call handler and the doctor ,who was brilliant, helpful and professional"

"I had to use Shropdoc whilst on holiday … I wanted to make contact to let you know how fantastic the service proved to be. From the initial call to the treatment by the doctors … everything was dealt with fantastically well. … Thank you very very much."

"I cannot thank your staff enough for the assistance they gave me at a time when I was feeling very vulnerable"

"The visiting doctor was helpful, supportive and comforting to my mother and our family during the last hours of her life"

"Patient is full of admiration for the work we do at Shropdoc"

"Thanks to both the triage doctor and call handler that he spoke to as they were both very helpful"