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Personal Information & Data Protection

Personal Information

This section explains how we hold and share your information.

Doctors, nurses and other health professionals caring for you keep records about your health and any treatment or care you receive. These help ensure that you receive the best possible care from us.

We have legal obligations, such as compliance with the Data Protection Act (1998), to keep this information safe and secure. Shropdoc staff and clinicians are bound by a code of confidentiality. We will not pass on information about you without your permission, except to people involved in your treatment, and other health professionals who need to know the information.

The leaflet How We Use Information About You explains how we use and share this information.

Click below to play an audio version of the leaflet.

Maintaining the legal right to patient confidentiality continues to be an important commitment on our part. To help with this we have appointed someone who is called a Caldicott Guardian, and who has responsibility to ensure the protection of patient confidentiality throughout Shropdoc in accordance with your legal rights.

The Data Protection Act 1998

The Data Protection Act covers personal information including health records.

A health record is any record or information relating to someone's physical or mental health that has been made by (or on behalf of) a health professional. Health records are extremely personal and sensitive. They can be held electronically or as paper files.

Under the Data Protection Act you have a right to see or obtain a copy of the information that is held about you. This is known as your "right of subject access". To access your health records you must apply in writing to the Medical Director. We will need to verify your identity and you should also note that a charge may be made. For further guidance and an application form that you may wish to use, see our Access to Health Records information.

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Testimonials

"Shropdoc service is in good health
I would like to make a comment on the Shropdoc Service which I have been very impressed with over the past two weeks. The service and attention given by Drs McMurray and Lovell during their visits to my home has been fantastic. Being a senior citizen aged 91, I was very concerned with my state of health. The reassurance and medication given by these two doctors certainly improved my condition. Furthermore, the time taken to visit me was very quick and responsive. I feel some of the bad publicity on the NHS Shropdoc service is not warranted and not a true reflection of the excellent service I received during the past two weekends. Many thanks to all concerned....much appreciated.
Monica Ellis, Brookfields, Weston Rhyn"

"I had to call Shropdoc for my elderly neighbour last night, and what a great service! From initial call to triage through to visit from the Doctor, it was smooth and professional throughout and the whole episode took less than an hour amazing!"

"The doctor was very nice, very reassuring - could not fault him."

"My mother had a terminal illness and the service provided by Shropdoc was excellent and helped us immensely at the end of her life."

"This is the first time I have used Shropdoc and I was very impressed, firstly with the initial response and information gathering and then by the sister’s approach to me. Very professional, empathetic, giving confidence and good advice. Skillful questioning in a non-patronising way."

"People are all too keen to find ways to be critical and are quick to take that path. On the other hand, giving out bouquets seems these days to be a sign of weakness. Shropdoc, however, you’ve got one from me – well done and may you prosper"

"Thank you to Shropdoc for the service provided yesterday – both the call handler and the doctor ,who was brilliant, helpful and professional"

"I had to use Shropdoc whilst on holiday … I wanted to make contact to let you know how fantastic the service proved to be. From the initial call to the treatment by the doctors … everything was dealt with fantastically well. … Thank you very very much."

"I cannot thank your staff enough for the assistance they gave me at a time when I was feeling very vulnerable"

"The visiting doctor was helpful, supportive and comforting to my mother and our family during the last hours of her life"

"Patient is full of admiration for the work we do at Shropdoc"

"Thanks to both the triage doctor and call handler that he spoke to as they were both very helpful"