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Using ShropDoc/FAQs

If you need  urgent medical attention that will not wait until your own surgery is next open, call 08444 06 8888.

You will be answered by trained call handlers; they are not nurses or doctors. They will take basic details and identify any life threatening conditions which may require a 999 call to the ambulance service. 

You will be called back by either a doctor or a nurse usually within one hour. The doctor or nurse will discuss your medical condition with you. It may be possible to resolve your health concerns with advice over the phone or with a prescription to your local pharmacy. When appropriate, you will be offered an appointment to see one of our GPs in our Primary Care Centres or a home visit  depending on the severity of your condition.

Please note all calls are recorded for audit and training purposes.

All of our Primary Care Centres are  located within community or district general hospitals.  Patients are given an appointment time to be seen in these centres to avoid unnecessary waiting; they are not walk-in centres.

Shropdoc Primary Care Centres are located in: 

  • Brecon
  • Bridgnorth
  • Llandrindod Wells
  • Ludlow
  • Newtown
  • Oswestry
  • Shrewsbury
  • Telford
  • Welshpool
  • Whitchurch

Visit the Primary Care Centres Page

Frequently Asked Questions


Click on a question to view the answer

When should I phone 999?

Who are Shropdoc ?

How do I get in touch with Shropdoc ?

What will happen when I phone ?

Can I phone Shropdoc for repeat prescriptions?


Answers

When should I phone 999?

If your condition can not wait for 1½ hours this is likely to be an emergency – Eg: Choking,Chest Pain,Blacking out,Blood loss.


Who are Shropdoc ?

Shropdoc provides services to 600,000 patients in Shropshire, Telford and Wrekin and Powys. We deal with over 200,000 calls and over 50,000 patients per year. Shropdoc is a not-for-profit company established in 1996. We currently have over 300 GP members ,all of whom work in local general practice. We do not use agency doctors. We are a local employer of over 200 staff including nurses, drivers, call handlers and receptionists.


How do I get in touch with Shropdoc ?

When your local surgery is closed, for patients resident in Wales and/or registered with a Welsh GP, call 08444 06 8888. For patients resident in England and/or registered with an English GP, call 111


What will happen when I phone ?

You will hear a short message saying that we do not deal with repeat prescriptions and we can not book appointments with your surgery. Your call will then be answered by trained call handlers; they are not nurses or doctors. They will take basic details and identify any life threatening conditions which may require a 999 call to the ambulance service. You will be called back by either a doctor or a nurse usually within one hour. The doctor or nurse will discuss your medical condition with you .It may be possible to resolve your health concerns with advice over the phone or with a prescription to your local pharmacy. When appropriate, you will be offered an appointment to see one of our GPs in our Primary Care Centres or a home visit depending on the severity of your condition.


Can I phone Shropdoc for repeat prescriptions?

No. Repeat prescriptions should be ordered from your local practice.




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Testimonials

"Shropdoc service is in good health
I would like to make a comment on the Shropdoc Service which I have been very impressed with over the past two weeks. The service and attention given by Drs McMurray and Lovell during their visits to my home has been fantastic. Being a senior citizen aged 91, I was very concerned with my state of health. The reassurance and medication given by these two doctors certainly improved my condition. Furthermore, the time taken to visit me was very quick and responsive. I feel some of the bad publicity on the NHS Shropdoc service is not warranted and not a true reflection of the excellent service I received during the past two weekends. Many thanks to all concerned....much appreciated.
Monica Ellis, Brookfields, Weston Rhyn"

"I had to call Shropdoc for my elderly neighbour last night, and what a great service! From initial call to triage through to visit from the Doctor, it was smooth and professional throughout and the whole episode took less than an hour amazing!"

"The doctor was very nice, very reassuring - could not fault him."

"My mother had a terminal illness and the service provided by Shropdoc was excellent and helped us immensely at the end of her life."

"This is the first time I have used Shropdoc and I was very impressed, firstly with the initial response and information gathering and then by the sister’s approach to me. Very professional, empathetic, giving confidence and good advice. Skillful questioning in a non-patronising way."

"People are all too keen to find ways to be critical and are quick to take that path. On the other hand, giving out bouquets seems these days to be a sign of weakness. Shropdoc, however, you’ve got one from me – well done and may you prosper"

"Thank you to Shropdoc for the service provided yesterday – both the call handler and the doctor ,who was brilliant, helpful and professional"

"I had to use Shropdoc whilst on holiday … I wanted to make contact to let you know how fantastic the service proved to be. From the initial call to the treatment by the doctors … everything was dealt with fantastically well. … Thank you very very much."

"I cannot thank your staff enough for the assistance they gave me at a time when I was feeling very vulnerable"

"The visiting doctor was helpful, supportive and comforting to my mother and our family during the last hours of her life"

"Patient is full of admiration for the work we do at Shropdoc"

"Thanks to both the triage doctor and call handler that he spoke to as they were both very helpful"