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Using ShropDoc/FAQs
If you need medical attention phone Shropdoc on 08444 06 8888.
You will be answered by trained call handlers; they are not nurses or doctors. They will take basic details and identify any life threatening conditions which may require a 999 call to the ambulance service.
You will be called back by either a doctor or a nurse usually within one hour. The doctor or nurse will discuss your medical condition with you. It may be possible to resolve your health concerns with advice over the phone or with a prescription to your local pharmacy. When appropriate, you will be offered an appointment to see one of our GPs in our Primary Care Centres or a home visit depending on the severity of your condition.
Please note all calls are recorded for audit and training purposes.
All of our Primary Care Centres are located within community or district general hospitals. Patients are given an appointment time to be seen in these centres to avoid unnecessary waiting; they are not walk-in centres.
Shropdoc Primary Care Centres are located in:
- Brecon
- Bridgnorth
- Llandrindod Wells
- Ludlow
- Newtown
- Oswestry
- Shrewsbury
- Telford
- Welshpool
- Whitchurch
Visit the Primary Care Centres Page
Frequently Asked Questions
Click on a question to view the answer
How do I get in touch with Shropdoc ?
What will happen when I phone ?
Can I phone Shropdoc for repeat prescriptions?
Answers
Where there is a very serious or life threatening situation eg Choking,Chest Pain,Blacking out,Blood loss.
Shropdoc provides services to 600,000 patients in Shropshire, Telford and Wrekin and Powys. We deal with over 200,000 calls and over 50,000 patients per year. Shropdoc is a not-for-profit company established in 1996. We currently have over 300 GP members ,all of whom work in local general practice. We do not use agency doctors. We are a local employer of over 200 staff including nurses, drivers, call handlers and receptionists.
How do I get in touch with Shropdoc ?
When your local surgery is closed Shropdoc is assessed by telephoning 08444 06 8888.
What will happen when I phone ?
You will hear a short message saying that we do not deal with repeat prescriptions and we can not book appointments with your surgery. Your call will then be answered by trained call handlers; they are not nurses or doctors. They will take basic details and identify any life threatening conditions which may require a 999 call to the ambulance service. You will be called back by either a doctor or a nurse usually within one hour. The doctor or nurse will discuss your medical condition with you .It may be possible to resolve your health concerns with advice over the phone or with a prescription to your local pharmacy. When appropriate, you will be offered an appointment to see one of our GPs in our Primary Care Centres or a home visit depending on the severity of your condition.
Can I phone Shropdoc for repeat prescriptions?
No. Repeat prescriptions should be ordered from your local practice.
