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There's lots going on at ShropDoc!

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CFEP - Client Focused Evaluation Program
December 09, 2013

CFEP is an external organisation Shropdoc uses to compile quarterly and annual survey reports looking at our 3 OOHs areas; Telephone Advice, Home Visits, Treatment Centre. Approximately 1% of our patients are sent questionnaires within a few weeks of their contact with our service.
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Shropdoc Response to Newspaper Headlines:-
November 06, 2013

One year reprieve for Out of Hours Doctors Service in Ludlow
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One year reprieve for Out of Hours Doctors Service in Ludlow
November 06, 2013

THE out-of-hours emergency doctor service in Ludlow will continue for at least another year.
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Shropshire Group Starts Phone Enquiry line
October 29, 2013

Shropshire Star article, 28 October 2013 A new directory inquiries service that could cost less than half to call than many others, while at the same time putting money into the local health service, has been launched in Shropshire.
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Shrewsbury Primary Care Centre New Location
August 15, 2013

The Shrewsbury Primary Care Centre is to be relocated due to planned construction work
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Shropdoc is Praised as Shropshire's Saviour
August 12, 2013

Shropshire’s out-of-hours GP service was a "knight in shining armour" for the county when the new 111 NHS helpline went into meltdown.
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Update from West Midlands regional team on NHS 111
August 02, 2013

Following the ammouncement that NHS Direct are to withdraw from the NHS111 contract, we wanted to advise you that we have firm plans in place for the future of NHS111 within the West Midlands region.
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Social Enterprise and Committed Local GPs is the way forward for Out of Hours care: Message to Jeremy Hunt
June 03, 2013

The Secretary of State's comments on out of hours care are grossly unfair and misguided, and will be met with disbelief from millions of patients who have been well served by our services over the last decade. Out of hours organisations deal with about 8 million calls each year, care is very accessible, and includes good services to patients with long term conditions and the seriously ill.
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Shropshire Star Tuesday May 14 2013
May 15, 2013

Time for action if we want to keep the ShropDoc service
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Review of NHS helpline after 'chaotic' service
May 15, 2013

An "urgent" review of the NHS helpline in England will be carried out, after allegations that its service has been "chaotic" in some areas.
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Testimonials

"Shropdoc service is in good health
I would like to make a comment on the Shropdoc Service which I have been very impressed with over the past two weeks. The service and attention given by Drs McMurray and Lovell during their visits to my home has been fantastic. Being a senior citizen aged 91, I was very concerned with my state of health. The reassurance and medication given by these two doctors certainly improved my condition. Furthermore, the time taken to visit me was very quick and responsive. I feel some of the bad publicity on the NHS Shropdoc service is not warranted and not a true reflection of the excellent service I received during the past two weekends. Many thanks to all concerned....much appreciated.
Monica Ellis, Brookfields, Weston Rhyn"

"I had to call Shropdoc for my elderly neighbour last night, and what a great service! From initial call to triage through to visit from the Doctor, it was smooth and professional throughout and the whole episode took less than an hour amazing!"

"The doctor was very nice, very reassuring - could not fault him."

"My mother had a terminal illness and the service provided by Shropdoc was excellent and helped us immensely at the end of her life."

"This is the first time I have used Shropdoc and I was very impressed, firstly with the initial response and information gathering and then by the sister’s approach to me. Very professional, empathetic, giving confidence and good advice. Skillful questioning in a non-patronising way."

"People are all too keen to find ways to be critical and are quick to take that path. On the other hand, giving out bouquets seems these days to be a sign of weakness. Shropdoc, however, you’ve got one from me – well done and may you prosper"

"Thank you to Shropdoc for the service provided yesterday – both the call handler and the doctor ,who was brilliant, helpful and professional"

"I had to use Shropdoc whilst on holiday … I wanted to make contact to let you know how fantastic the service proved to be. From the initial call to the treatment by the doctors … everything was dealt with fantastically well. … Thank you very very much."

"I cannot thank your staff enough for the assistance they gave me at a time when I was feeling very vulnerable"

"The visiting doctor was helpful, supportive and comforting to my mother and our family during the last hours of her life"

"Patient is full of admiration for the work we do at Shropdoc"

"Thanks to both the triage doctor and call handler that he spoke to as they were both very helpful"