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Update from West Midlands regional team on NHS 111
August 02, 2013

Following the ammouncement that NHS Direct are to withdraw from the NHS111 contract, we wanted to advise you that we have firm plans in place for the future of NHS111 within the West Midlands region.
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Social Enterprise and Committed Local GPs is the way forward for Out of Hours care: Message to Jeremy Hunt
June 03, 2013

The Secretary of State's comments on out of hours care are grossly unfair and misguided, and will be met with disbelief from millions of patients who have been well served by our services over the last decade. Out of hours organisations deal with about 8 million calls each year, care is very accessible, and includes good services to patients with long term conditions and the seriously ill.
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Shropshire Star Tuesday May 14 2013
May 15, 2013

Time for action if we want to keep the ShropDoc service
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Review of NHS helpline after 'chaotic' service
May 15, 2013

An "urgent" review of the NHS helpline in England will be carried out, after allegations that its service has been "chaotic" in some areas.
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County pulls the plug on 111 NHS service
May 15, 2013

A NATIONWIDE out-of-hours medical helpline will not be rolled out in Shropshire for at least 18 months, an Oswestry doctor has revealed.
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Response from Chairman of Shropdoc to comments from Jeremy Hunt regarding OOH Doctor cover
April 26, 2013

"Shropdoc services are provided by local GP's - and always have been since 1996".
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MIDLANDS TODAY- Shropdoc working with West Midlands Ambulance
April 05, 2013

Shropdoc and the West Midlands Ambulance service are working together to reduce A & E admissions.
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Shropshire Star Press Release Dated 26th March 2013
March 26, 2013

Doctors in Shropshire have been forced to step in and bail out the Governments fledgling NHS 111 Advice line, which is failing to cope with the volume of calls from patients.
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ATTENTION PATIENTS-REGISTERED WITH AN ENGLISH GP PRACTICE CHANGE TO SHROPDOC SERVICE
March 19, 2013

On the 19th March 2013 the way in which you contact Shropdoc when your surgery is closed will change.
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CFEP - Client Focused Evaluation Program
March 04, 2013

CFEP is an external organisation Shropdoc uses to compile quarterly survey reports looking at our 3 OOHs areas; Telephone Advice, Home Visits, Treatment Centre. Approximately 1% of our patients are sent questionnaires within a few weeks of their contact with our service.
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Testimonials

"Shropdoc service is in good health
I would like to make a comment on the Shropdoc Service which I have been very impressed with over the past two weeks. The service and attention given by Drs McMurray and Lovell during their visits to my home has been fantastic. Being a senior citizen aged 91, I was very concerned with my state of health. The reassurance and medication given by these two doctors certainly improved my condition. Furthermore, the time taken to visit me was very quick and responsive. I feel some of the bad publicity on the NHS Shropdoc service is not warranted and not a true reflection of the excellent service I received during the past two weekends. Many thanks to all concerned....much appreciated.
Monica Ellis, Brookfields, Weston Rhyn"

"I had to call Shropdoc for my elderly neighbour last night, and what a great service! From initial call to triage through to visit from the Doctor, it was smooth and professional throughout and the whole episode took less than an hour amazing!"

"The doctor was very nice, very reassuring - could not fault him."

"My mother had a terminal illness and the service provided by Shropdoc was excellent and helped us immensely at the end of her life."

"This is the first time I have used Shropdoc and I was very impressed, firstly with the initial response and information gathering and then by the sister’s approach to me. Very professional, empathetic, giving confidence and good advice. Skillful questioning in a non-patronising way."

"People are all too keen to find ways to be critical and are quick to take that path. On the other hand, giving out bouquets seems these days to be a sign of weakness. Shropdoc, however, you’ve got one from me – well done and may you prosper"

"Thank you to Shropdoc for the service provided yesterday – both the call handler and the doctor ,who was brilliant, helpful and professional"

"I had to use Shropdoc whilst on holiday … I wanted to make contact to let you know how fantastic the service proved to be. From the initial call to the treatment by the doctors … everything was dealt with fantastically well. … Thank you very very much."

"I cannot thank your staff enough for the assistance they gave me at a time when I was feeling very vulnerable"

"The visiting doctor was helpful, supportive and comforting to my mother and our family during the last hours of her life"

"Patient is full of admiration for the work we do at Shropdoc"

"Thanks to both the triage doctor and call handler that he spoke to as they were both very helpful"